This Privacy Policy explains how MbogaExpress collects, uses, and protects your personal information when you use our website. By using our platform, you agree to the practices described below.

  1. Who We Are

MbogaExpress is an online fresh produce delivery platform operating in Nairobi, Kenya. We are responsible for the personal data you provide to us when using our website and services.

  1. Information We Collect

We collect information you provide directly, including:

  • Full name, email address, and phone number
  • Delivery address
  • Account login details
  • M-Pesa payment reference or confirmation
  • Order history and preferences

We also automatically collect certain technical data when you visit our website, such as your IP address, device type, browser, and pages visited. We may use Google Analytics and Facebook Pixel to help us understand website traffic and improve your experience.

  1. How We Use Your Information
  • To process and fulfil your orders
  • To manage your account and communicate delivery updates
  • To improve our website and services
  • To send marketing messages, only where you have given consent
  • To detect fraud and maintain platform security
  • To comply with applicable Kenyan laws and regulations
  1. Cookies

Our website uses cookies to recognize returning visitors, remember preferences, and improve functionality. You can disable cookies in your browser settings, though this may affect certain features of the site.

  1. How We Share Your Data

🔒  We do not sell, rent, or trade your personal data.

We share limited information only where necessary with delivery partners to fulfil your order, and with payment processors to confirm transactions. Third parties are not permitted to use your data for their own purposes.

 

  1. Your Rights

You have the right to access, correct, or delete your personal data at any time. You may also withdraw marketing consent or close your account. To exercise any of these rights, contact us through our website. We may verify your identity before processing certain requests.

  1. Data Retention & Security

We retain your personal data only as long as necessary to deliver our services and meet legal obligations. When data is no longer needed, it is securely deleted or anonymized. We use appropriate technical and organizational measures to protect your information from unauthorized access or misuse.

  1. Related Policies

Terms of Sale   ·   Refund Policy   ·   Delivery & Payments Policy